Return Policy

WHAT IS WILLIT'S RETURN POLICY?

At WILLIT, we want you to love your gear as much as we do. If your purchase doesn’t feel right, we’re here to make it right. We offer free, hassle-free returns and exchanges within 30 days of delivery. *Please note that final sale items are not eligible for return or exchange.

 

Easy Returns Policy

  • 30-Day Window: You have 30 days from the date of delivery to initiate a return or exchange.

  • Condition: Items should be in their original condition—unworn, unwashed, and with all original tags attached.

  • Free Returns: We provide prepaid return shipping labels for all domestic returns to make the process effortless for you.

  • Refunds: Once our team receives and inspects your return, your refund will be processed back to your original payment method within 5-7 business days.

*Please note that original shipping and handling fees are non-refundable. For orders that originally qualified for free shipping, a processing fee equal to 10% per item will be deducted from the refund amount.

 

ALL ITEMS RESPECTING THE WILLIT RETURN POLICY CAN BE RETURNED.

Please provide the purchase order numbers corresponding to the returned items. To return your item(s), follow the instructions below within 30 days from the date of purchase:

❶ Check Return Conditions

All items are carefully inspected upon return. We reserve the sole right to deny your refund request for returned items, in full or in part, if any of the following conditions are found:

  • Products returned without the original tags attached;
  • Products showing wear and tear that affects resale value;
  • Items damaged due to misuse, alterations, improper care, or accidents;
  • Items that were marked as final sale at the time of purchase;
  • Products returned without prior authorization or without a valid return label.

❷ Initiate Your Return

  • Go online to willitsports.com to initiate your return. And provide us with the reason for the return.

❸ Pack & Ship

  • After review of your return is accepted, you may receive a shipping label.
  • Repackage carefully with all the original hangtags and packaging, and drop it off at your nearest any express location.

❹ Refund

  • A refund notification will be sent once the return has been processed and inspected at our warehouse.


To initiate the return process, please follow these steps:

① Access your order history by logging into your account using the email address you used when placing your order.

② Once you are logged in, navigate to your order page, where you will find a list of your past orders.

③ Identify the product(s) you want to return, ensuring they meet the necessary return conditions.

④ On your account page, you will have the option to submit a return request for the eligible product(s).

 

WHEN WILL I GET MY REFUND?

We will process your return and refund when your items are returned to Amazon's fulfillment center.

Please allow up to 7 business days for the refund to appear on your original payment method. In rare cases where a returned package is not properly received or processed, which may result in a delayed refund, please contact our customer support team as soon as possible for assistance.


HOW CAN I EXCHANGE AN ITEM?

You can initiate a return from your account or directly contact us with your order number and the product you wish to return.

For exchanges, we do not charge any additional fees. You can opt for a different color/size within the same style as the item you're returning. Your exchange order will be processed once the returned product is back in stock.


Questions?

Need help or just want to chat about your fit? Our team is always here for you. Reach out to us at [support@willitsports.com].