Shipping & Delivery Policy

1. Order Processing Time

• Processing Time: Standard order processing takes 1 to 3 business days (excluding weekends and official holidays) before shipment.
  
  
• Order Confirmation: Once your order is placed, you will receive an automatic email confirmation.
  
  
• Shipping Notification: As soon as your order leaves our warehouse, we will send a shipment notification email containing your tracking details.
  
  

2. Shipping Destinations

Geographical Exclusions

• United States: Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, and APO/FPO/DPO military addresses.
  
  
• Canada: Northwest Territories, Nunavut, and Yukon Territory.
  
  
• Australia: Remote offshore islands and territories.
  
  

3. Shipping Methods, Rates & Estimated Delivery Times

Shipping Option	Order Threshold	Shipping Fee	Estimated Transit Time*
Standard Shipping	Orders $59.00 and above	FREE	4 – 5 Business Days
Standard Shipping	Orders under $59.00	$8.50	4 – 5 Business Days
Expedited Shipping	All qualifying orders	Calculated at Checkout	2 – 3 Business Days

4. International Taxes, Customs & Import Duties

Orders Shipped to Canada & Australia

• Duties & Taxes at Checkout: Applicable local sales taxes (e.g., GST, HST, PST, QST) or import duties will be calculated and collected at checkout wherever supported. If paid at checkout, no additional import fees will be due upon delivery.
  
  
• Customer Responsibility: If taxes or customs fees are not collected during checkout, any additional import duties, tariffs, customs brokerages, or government handling fees charged upon arrival in the destination country remain the sole responsibility of the customer.
  
  

5. Order Tracking & Address Accuracy

• Tracking Your Order: Tracking updates may take 24–48 hours to activate after you receive your shipping confirmation email. You can track your package directly through the link provided in your email.
  
  
• Shipping Address Accuracy: Please double-check your shipping details prior to submitting your order. If you notice an error in your address, contact us immediately at support@willitsports.com.
  
  
• Address Modifications: Because our system routes orders quickly to our fulfillment centers, we cannot guarantee address changes once an order enters production or shipment processing.
  
  

6. Order Changes & Cancellations

• Modifications Before Shipment: If you need to edit or cancel your order, please contact our support team as soon as possible. We will make every effort to stop or modify your order prior to dispatch.
  
  
• In-Transit Orders: Once an order has been picked, packed, or transferred to the carrier, it cannot be modified or canceled in transit. In such cases, please follow our standard returns process after receiving the package.
  
  
• Refunds: Approved refunds for canceled orders will be processed promptly back to your original method of payment.
  
  

7. Lost, Damaged, or Delayed Packages

• Damaged Items: If your order arrives damaged, please document the packaging and item condition with clear photographs and contact us immediately.
  
  
• Lost or Missing Packages: If your tracking status shows "Delivered" but you cannot locate your package, please check around your residence and confirm with neighbors. If it remains missing after 48 hours, reach out to our customer service team.
  
  
• Carrier Claims: We will assist you in investigating lost or damaged shipments directly with Amazon Logistics or the respective carrier.
  
  

8. Questions & Support

• Customer Care Email: support@willitsports.com
  
  
• Official Website: willitsports.com